When you order from Dukandeal.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process,if available.
The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time: The time for your item(s) to travel from our warehouse to your destination. It will take approximately 6 to 18 business days from the date of purchase .
Shipping from your local warehouse is significantly faster. Some charges may apply.
In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service.
Refund Process: Once the product is received by the seller, the refund will be initiated. Typically, it takes 10-12 business days for the item to reach the seller. If the product is received in its original condition, the refund will be processed. For COD and prepaid orders, it may take 10 to 12 working days for the refund to reflect in your account.
We will settle your problem as soon as possible. Enjoy shopping!
